Our team offers a fair and transparent Refund and Returns Policy. Customers have a 30-day window from the date of purchase to request a full refund or exchange an item. If you wish to return an item, please ensure that it’s unused and in its original packaging to be eligible.
We strongly recommend that you contact us before returning an item and provide us with pictures that can serve as evidence of any defect. Also, arrange some more evidence that the product does not work. Please do not send your purchase back to the manufacturer under any circumstance, as this can lead to delays and possible loss of the items.
Under certain circumstances, a partial refund may be granted, such as when the item arrives without its original packaging, is damaged or missing parts due to reasons not caused by us, or if it’s returned after 30 days of delivery.
Customers are responsible for the shipping costs for returning items. In the event of returns on expensive items, using a trackable shipping service or acquiring shipping insurance is a wise choice.
Once we receive your returned item, we’ll inspect it for quality. If it meets all criteria, we’ll issue you a refund automatically on your credit card or original method of payment within a reasonable timeframe.
Our team only offers exchanges for damaged or defective items that fall within the 30-day refund and exchange window. Please do not hesitate to contact our customer service team with any questions or concerns about our Refund and Returns Policy.